Change Logon Password

Change Logon Password

Pick a strong, memorable password

Passwords must be at least 14 characters in length
Passwords must not...
  1. contain parts of your name or username
  2. contain words associated with the business e.g. Chester
  3. have been used before
Recommended method: Randomly pick three uncommon words using a random word generator. This will give you a password that is easy to memorise but hard to guess.
Use the following settings or better



Change your password

To change your password yourself, you must first be logged in. (If you are on a laptop, you must either docked, connected one of the "Staff" wifi networks, or connected to netextender.) Once logged in, press the Ctrl + Alt + Del keys on the keyboard at the same time. This will bring up the following screen:


From this screen, select "Change a password".

Your username will be pre-filled. You must to type your existing password and then type the new password twice and press enter. You will be given a confirmation message that your password has changed.
Please restart after password change to to avoid errors in Outlook and other applications.
Your password to your computer, NetExtender, and to Microsoft services such as Teams, Sharepoint, Email. etc are all linked. If you have work email on your phone, you will be prompted to enter your new password shortly after changing it on your computer.




If you receive a message that the password does not meet the requirements, please check the requirements above.

If you receive a message that the domain is unavailable, if you are on a laptop, please make sure you are either either docked, connected one of the "Staff" wifi networks, or connected to netextender. If you still cannot change your password, please contact helpdesk by clicking the link at the bottom of the page.

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